Frequently Asked Questions
How do I connect my bank account?
Go to Settings → Link Account. You'll be guided through Plaid's secure connection process. We never see your bank login credentials.
Is my financial data secure?
Yes. Bank connections use Plaid — the same service used by major financial apps — so we never see your bank login. Data is encrypted in transit, sensitive credentials (like your bank access tokens) are encrypted at rest, passwords are stored only as bcrypt hashes, and you can add two-factor authentication and a Face ID / Touch ID app lock in Settings → Security.
How do I create a budget?
Go to the Budget tab and tap the "+" button. Select a category, set your monthly limit, and optionally set an alert threshold.
Why aren't my transactions showing?
Try pulling down to refresh on the Transactions or Dashboard screen. If transactions still don't appear, try disconnecting and reconnecting your bank account.
How do I change a transaction's category?
Tap on any transaction to view details, then tap "Edit" to set a custom category. Your custom category will be remembered for future budgeting.
What can I ask the AI assistant?
You can ask questions like "What are my biggest expenses?", "How much did I spend on dining this month?", or "Am I on track with my budget?"
How do I delete my account?
You're in control from within the app. In Settings, choose Delete All Banks & Data to erase your banks, accounts, and transactions while keeping your login, or Delete Account Permanently to erase your account and all associated data. Permanent deletion happens immediately and can't be undone.
Can I protect the app with Face ID or two-factor authentication?
Yes. Go to Settings → Security to enable a biometric app lock (Face ID / Touch ID) and two-factor authentication using an authenticator app, with backup recovery codes.
What data does the AI assistant see?
To categorize transactions and answer your questions, Infera sends relevant details — such as merchant names, amounts, and categories — to Anthropic's Claude API. We never send your name, account numbers, or bank login. Under our agreement, Anthropic does not use your data to train its models.
Which banks are supported?
Infera supports most major US banks and credit unions through Plaid, including Chase, Bank of America, Wells Fargo, Citi, Capital One, and thousands more.